GOOD TO KNOW
Frequently asked questions
Where will I meet my assistant?
Arrival guests are normally met near the aircraft gate. Departure guests receive a meeting point near check-in. Your confirmed instructions appear with the voucher.
Which documents are required?
We need passenger details, a passport image and the flight ticket. Arrival services also request the Thailand Digital Arrival Card.
What happens if my flight is delayed?
Operations uses your flight details to coordinate service timing. Contact support if the flight number changes.
Can I book for a group?
Yes, online bookings support up to 12 passengers. Available porter and buggy add-ons are shown after you select an airport and service.
When can I download my voucher?
The PDF voucher becomes available after payment. The operations status continues updating as your documents and airport confirmation are reviewed.